Performance: The Course
Most performance problems are standards problems wearing a person costume. 11 lessons on stating the standard, reading the real gap, and holding the bar with care.
Already enrolled? Open your course.
Who it's for
Someone on your team isn't delivering. You can describe it in detail. You've been waiting for it to fix itself, or quietly building a case. And somewhere underneath, you're not sure the standard was ever written down.
This course is for leaders managing a performance gap on their team, and for leaders who want a system that keeps those gaps from forming. It treats the gap as something to diagnose, not a verdict about a person. Then it turns the same tools on you.
How it works
Every module follows the same rhythm.
Watch the lesson. One practice from the field guide, taught slide by slide.
Do the work. The lesson pauses for that practice's section of the Performance Workbook. Do it online, or print the PDF if you think better on paper.
Press play for the close. How your experiment went, and one question to sit with before the next module.
Start with Start Here. Run the Gap Read on one person, and it tells you where to go next. Every module is open from day one, but the standard comes first.
The modules
0. Start Here: The Standard Nobody Wrote Down
Them
1. The Stated Standard: What Good Looks Like, Written Down
2. The Gap Diagnosis: Read It Before You Name It
3. The First Naming: Inside 48 Hours
4. The Underperformer Arc: A Fair Clock
5. The Coasting Middle: The Re-Contract
6. The Star Problem: The Bar Holds for Everyone
The Mirror
7. Your Own Standard: Stated and Modeled
8. The Self Gap-Read: The Read, Inverted
9. The Read at Altitude: How You're Read Above You
10. Building the Practice: The Calendar and the System
After Module 10, a final section pulls your work into Your Performance System, One Page.
What's included
- The Performance Workbook online, with your answers saved
- Go further: free exercises from The Right Altitude, linked from the modules
- 13 PDFs to print and write on: Start Here, the 9 practices, The Calendar, The Practices, and Your Performance System, One Page
- Your place saved in every lesson, on any device
Already enrolled? Open your course.
The standard comes first. Push with care.
Want to talk it through with me first?